"Knowledge Management is an integrated approach to identifying, managing and sharing all of an enterprise's information assets, including databases, documents, policies and procedures, as well as previously unarticulated expertise and experience held by individual workers. Fundamentally, it is about making the collective information and experience of an enterprise available to the individual knowledge worker who is responsible for using it wisely and for replenishing the stock. This ongoing cycle encourages a learning organisation, stimulates collaboration and empowers people to continually enhance the way they perform work."

Source: Army Knowledge Online - An Intelligent Approach to Mission Success, US Department of the Army.

Learning happens every time a problem arises and there is a need to find a solution. Part of the solution development can be to search an existing knowledge base or to ask an expert to find similar cases. Similarly, searching for a learning resource whose objective is related to the problem can result in finding methods and procedures that could generate a solution. Knowledge Management is focused on providing the systems, processes and connectivity between people necessary for the acquisition, creation, storage and distribution of knowledge. Thus, Knowledge Management provides the foundation, i.e. providing the right knowledge to the right people at the right time, for effective Learning to take place.

For the most part, especially in the early days of gaining success with eLearning, most organisations already have the infrastructure they need: internet, intranet and extranet. Additional resources may become necessary as an effective eLearning programme rolls out to wider corporate audiences. The learning content may also demand facilities to hear sound or watch video. Particular attention should be given to processes which are necessary to support effective use of IT solutions. Understanding that people's behaviour needs to change to contribute to and use these systems is also important.

A LMS is a Learning Management System. At its most simple, it is an applications software package which manages, tracks and deploys all learning across the extended enterprise. Ideally, the LMS should integrate with existing business systems such as CRM and financial systems to ensure that all learner information is consistent throughout the organisation. It does not cover content creation, management and personalisation - this is the function of the Learning Content Management System (LCMS).

No. eLearning is part of the modern blend of classroom, library, technology-based, job-centred, connected learning.

Yes. We help clients develop powerful assessments of their employees' understanding of their roles, tasks and skills. In this way, gaps in understanding are identified and learning solutions are developed. Thereafter, employees can be assisted to stay at or above benchmarked levels of fitness to practice.

What makes employees attend and complete traditional learning sessions? If they are motivated to learn because it means progress, promotion, reward…if they are managed by a training administration system that records attendance and success…if they are monitored and coached as good training and development programmes provide they will start and finish!

Each assessment module comprises between 36 and 48 mission critical questions.
The precise number of questions is determined by the subject area and depth of information. It takes approximately 25 minutes to complete an assessment and this covers about 24 randomised questions which have 120 possible responses.
The randomisation ensures that each of person receives an assessment which is different from his or her neighbour. The probability of guessing any question correctly is as low as 3%. The probability of guessing correctly all questions in a module is 0%.

Multiple choice questions are superficial and only test people's ability to remember things and do not distinguish between those who are familiar and those who truly understand their subject. In contrast, the assessment measures the degree of confidence and the time taken to answer the question. Incorrect answers or omissions can attract a negative score which makes guessing an ineffective strategy. Results are recorded and improvements against predefined benchmarks can be measured over time.

While most companies readily appreciate the need for well-developed and effective communications with external audiences, relatively few companies have harnessed the latent potential inherent in their internal audiences, and more specifically, their own staff…

"Only 50% of employees believe that they are well informed"
Source: MORI

Your brands do not live solely in the mind of your customers: they live in, and are shaped by, everyone associated with your organisation. Every individual who interacts with your operation will have an impact on the values that you stand for. Perhaps the most underestimated influencers of your brand are you own people. To what extent are they 'walking the talk' and representing the values that you want to be know for? The best defined brands are built using integrated, targeted communications and the best defined brands usually make the successful companies.